Who We Are
This website is operated by NovoPacks Ltd. BigBagSupplier.com is part of NovoPacks.com. When this policy refers to "we", "us" or "our", it means NovoPacks Ltd.
For any privacy-related questions, you can reach us at: [email protected]
What Data We Collect and Why
We collect personal data in the following ways:
- Enquiry form: When you submit a quote request we collect your name, company name, email address, phone number and the details of your enquiry. We use this solely to respond to your request and provide you with a quotation.
- Cookies and analytics: We use Google Analytics and Google Tag Manager to understand how visitors use our site (pages visited, time on site, general geographic region). This data is aggregated and anonymised. See our cookie banner for full details and opt-out options.
- Google Ads: If you arrive via a Google advertisement, Google may set cookies on your device to measure the effectiveness of our advertising campaigns. You can manage these preferences through our cookie consent banner.
Legal Basis for Processing (GDPR)
We process your personal data on the following legal bases:
- Legitimate interest - responding to business enquiries you have voluntarily submitted.
- Consent - analytics and advertising cookies, which you can accept or decline via our cookie banner.
How We Store and Protect Your Data
Enquiry form submissions are transmitted securely and stored in our internal CRM system. We do not sell, rent or share your personal data with third parties for marketing purposes. Data is retained only as long as necessary to fulfil your enquiry or as required by applicable law.
Third-Party Services
We use the following third-party services that may process data on our behalf:
- Google Analytics - website traffic analysis (Google Privacy Policy)
- Google Tag Manager - tag management
- Google Ads / reCAPTCHA - advertising measurement and spam prevention
- YouTube - embedded facility video hosted by YouTube/Google (Google Privacy Policy)
Your Rights Under GDPR
If you are located in the European Economic Area (EEA) or United Kingdom, you have the following rights regarding your personal data:
- The right to access the personal data we hold about you
- The right to request correction of inaccurate data
- The right to request deletion of your data
- The right to withdraw consent for cookie-based processing at any time
- The right to lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us at [email protected].
Cookies
We use cookies to improve your browsing experience and to measure website performance. You can manage your cookie preferences at any time using the cookie consent banner displayed when you first visit this site. Rejecting non-essential cookies will not affect your ability to use the site.
Changes to This Policy
We may update this privacy policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the site after any changes constitutes acceptance of the updated policy.
Contact
NovoPacks Ltd.
Email: [email protected]
Website: novopacks.com